FAQ

Shipping

How long does it take for shirts to arrive?

United Kingdom - 3-5 business days.
International - 1-2 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?

United Kingdom - Royal Mail (First Class Recorded Signed For).
International - Royal Mail (Standard Air Mail).

How much does shipping cost?

United Kingdom - £2.75 (x1 Tshirt). Each additional item is £0.50.
International - £3.20 (x1 Tshirt). Each additional item is £1.00.

Store

Who do I contact with a problem about my order?

Use our contact form. You will receive a reply within 24 hours.

What is your return policy?

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Alternatively you may wish to exchange your goods with us, i.e. in the event of an ordering mistake in sizing.

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Refunding The Delivery Charge (All Countries)

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period.

However, if we have not made a mistake (e.g., if you have made an error in sizing or wish to exchange a shirt for a different design/colour, etc) and it is outside the 7 Day Cooling-Off Period we would not refund any delivery charge you have paid.

Your UK statutory rights are not affected by our returns policy.

Please send returns to us using the supplied labels on your invoice

Supastitch
11 Lamberhurst Walk
Furnace Green
West Sussex
RH10 6SN
United Kingdom

What forms of payment do you accept?

Choose to pay using your credit card, debit card, or bank account through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Shirts

What brand of shirts do you print on?

We print on Gildan and Fruit of The Loom. All our new stock from 2011 onwards will be proudly printed on Continental. The designs are screen printed for maximum print quality, no cheap transfer printing here!

How do I know what size shirt to order?

Each product page has links to size tables. Refer to these tables and any special instructions given per product.

How should I take care of my shirt?

Please see the size tables for details. If you have any questions please don't hesitate to get in touch.

Still have more questions?

Get in touch via our contact form